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If a member of the public is dissatisfied with the police service he or she has received or has a complaint against a Chicago Police Department member (civilian and sworn), he or she can report the incident directly to IPRA. There are four ways to register a complaint:

  1. By calling IPRA at (312) 746-3594 or TTY (312) 746-3593. These numbers are staffed or voice mail is available 24 hours a day, seven days a week.
  2. By visiting the IPRA offices located on the 4th Floor (1615 W. Chicago Avenue) between the hours of 8:00 a.m. and 10:00 p.m.
  3. By writing the IPRA Intake Section at the above address.
  4. By visiting any Police district station and making a complaint with the desk sergeant. Complaints received at district stations will be immediately forwarded to IPRA.
  5. By clicking on "File a Complaint Online".
  6. If you have digital media (video, digital photos, etc.) to send to IPRA, please email to: IPRA-INFO@iprachicago.org


Once a complaint is received, it is assigned a Complaint Log Number. If the complaint is within IPRA ’s jurisdiction, IPRA will retain it and conduct an investigation. All other complaints are referred to the Chicago Police Department’s Internal Affairs Division for resolution. IPRA will also send a letter to you acknowledging the complaint within five to seven working days.

While IPRA registers all complaints, not all complaints are handled by IPRA. By City ordinance and Department regulation, complaints not alleging excessive or deadly force, domestic violence, verbal abuse based on bias, or coercion by a Department member are forwarded to the Internal Affairs Division (IAD) for investigation. Therefore, cases involving allegations of drug use, thefts, and procedural violations, for example, are investigated by IAD.

State law requires that any person making an allegation of misconduct against a Chicago Police Officer sign a sworn affidavit that certifies that the allegation is true and correct. If the person making the complaint did not actually witness the alleged conduct, they must certify that they believe that the facts in the allegation are true.

© 2007 City of Chicago Independent Police Review Authority